AOL Desktop questions & answers

Connects to all the features of AOL Mail
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Question by Guest
580 views
December 19, 2017
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Answer by Sean Hill

These are the system requirements for the latest version of AOL Desktop:


Windows Vista, 7, 8 or 10, Internet Explorer 7.0, 8.0, 9.0 or 10.0 266 MHz or faster computer processor; 1024 x 768 or higher screen resolution recommended 1 GB RAM, 512 MB free hard disk space* 28.8 kbps or faster modem, or other Internet connection


As you can see, it supports Windows 10 operating system. Access the following page to save the installation kit.

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Question by Guest
852 views
October 29, 2017
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Answer by Sean Hill

There is a version called AOL 9.0VR compatible with the Windows XP version. You have to page the following website, then save the installation package to your PC. When the download is over, check your network for Internet connection and continue with the installation.


The software supports the following versions of the Windows operating system: Windows Vista, XP, 2000, ME or 98SE.

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Question by Harold Hudson
341 views
August 13, 2017

Does the $4.99/mo cover all my AOL addresses? I have 5 addresses.

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Answer by Robert Polubinski

I managed to locate the support page for AOL Desktop, and based on the available data, here's what I was able to extract from the page:


Paid members and some Free members can create up to seven Usernames, including your primary master Username, for your AOL account. The master Username is the one that you first used to sign on to your AOL account. You can create additional Usernames at no extra charge.


As you can see, it all depends on the membership status. It doesn't matter if you are a free or a paid member because the total number of username accounts is the same, just that it differs for some. You should be OK with 5 addresses.

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Question by Guest
575 views
July 17, 2017

AOL is promoting a fee-based "Gold" edition. Does this mean you can longer get AOL Desktop for free?

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Answer by Sean Hill

Yes, there still are free versions of AOL Desktop available for download both for Windows as well as for Mac. Actually, I've just installed the latest edition of the application (9.8.2) on my Windows 10 PC and both the download and the setup processes went on without any kind of issues. Furthermore, from what I've seen on the company's official website, AOL plans to run the two services side-by-side and not have the Gold edition replace the regular free one. However, if you need additional information regarding this topic, you can always contact the company's directly using one of the many options available on the support page.

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Question by Charles xxxxxx
382 views
March 17, 2010
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Answer by Dan Angel

I recommend you to update your AOL Desktop application to the last version which is AOL Desktop 9.7. It is free and offers many useful new features like: print preview, new browser settings, web files manager and viewer. You can find it on the AOL Inc official web page.

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Question by Guest
361 views
December 21, 2015

I am having connection problems with AOL Desktop 9.8.1. I would like to go back to 9.7 which was trouble free. My question is, since I am not upgrading, what do I check when asked are you upgrading or is this new? Will my email filing cabinet transfer to an older version and if not what should I look out for so I do not lose those saved emails and sites?

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Answer by Alex Urbach

You can download the streaming installer for AOL Desktop using the download page for this application on Software Informer. Access the link below and then download version 9.7. I recommend making some kind of backup in the current version of AOL for your emails, but as long as they're on the servers, then you can simply uninstall the version on your computer and then reinstall the previous one. Add your account, and the emails will be shown again from the cloud. After installation, put in your older email, don't create a new one.


Download page: http://aol1.software.informer.com/download/

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Question by Guest
341 views
January 9, 2017
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Answer by Alex Urbach

The chat rooms feature has been changed by AOL. The new version of the desktop does feature chat rooms, but they're divided somehow and AOL created a FAQ page which provides all the necessary information related to chat rooms and how to connect with them.


You can find more about it on the following link: https://help.aol.com/articles/finding-public-chat-rooms


Note: Always download the latest version as explained on the page.

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Question by Guest
305 views
March 24, 2017

AOL Welcome Screen and other sites are cut off on the right side. What can I do to change it?

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Answer by Alex Urbach

You should change the screen resolution of your display. In most of the cases, the apps running on the screen will adjust themselves to fit on the screen or you could press the Windows + P and use different displaying options, then switch it back and again the windows will re-arrange themselves automatically.


I wouldn't recommend tampering with the configuration files, because in the end you'll have to reinstall the application again.


In case that happens, download the installer from the official website: https://discover.aol.com/products-and-services/aol-desktop-for-windows

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Question by Guest
270 views
December 15, 2009

I get an error message that states that AOL did not link to the IMAP server. What can I do? Also, I have lost my favorite places.

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Answer by Guest

Your best answer should come from AOL. Get help on line or by phone. Good luck. Hank.

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Question by Guest
239 views
July 29, 2015

I wish to download AOL 9.0 to a new PC so that I can sign into my account for all my favourites, mail and address book. How do I do this without a disc?

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Answer by Sean Hill

If you don't have a disc, then there is the possibility of downloading the AOL Desktop from the AOL page. The company gives users the possibility to download the desktop client on their computer. Use the link below to access the page and download the installer for AOL Desktop.


Download page: http://discover.aol.com/products-and-services/aol-desktop-for-windows

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